Snow Bear Heat and Air is a great company that takes pride in completing any task with professionalism and efficiency. Each member of our team has undergone an extensive interview process, as well as training experience in hopes that we only create great experiences for any homeowner. We understand how frustrating it can be for any homeowner to go without heating or air conditioning in their home. Our homes are the one place we can fully relax and unwind from the craziness of our everyday lives. Because of this, we understand that your home temperature and central air conditioning or heating equipment is so vital. Our team is not completely happy and our job is not completely done until our Homeowners are happy and comfortable within their own homes. With that being said, our services also extend to commercial facilities. We understand that you and your customers have the ability to do more business and more effective business when the surrounding area is comfortable. Our top knotch air conditioning repair services are something we take the most pride in. We understand the importance of a happy consumer. That is why the opinions or testimonies of any customer is the most important thing to us. We strive to make each experience a memorable one for all the right reasons. In the past we each have had experiences with other companies, whether it be calling in and being placed on hold for lengthy amounts of time or when you finally get a hold of the right department you’re disconnected and have to start the process all over again. That is why it is so important to our whole team to provide the best experience for every homeowner interested in air conditioning repair services. This service is provided to every location that our technicians are dispatched to. Amarillo, Lubbock, Waco, Wichita Falls, San Angelo, every technician at each of these locations is trained to give the best customer experience possible. Not just these locations, but every surrounding location as well. We have daily training every morning at our staff meetings that include, but are not limited to, how to give the best customer experience. In addition, our office staff and customer service representatives have the same if not more extensive training. Each customer service representative also undergoes an extensive interview process in hopes that we find the best people to fill our teams position. By “best” I mean, willing to learn and buy into the Snow Bear Heat and Air customer experience. At Snow Bear Heat and Air, it is our mission to provide the best service from beginning to end. Air conditioning repairs can be so time consuming, expensive, and frustrating. This is why we pride ourselves on providing homeowners with a great experience. So much so, that our techs are required to gather video reviews in hopes that we can use these as training on how we can improve, or to persuade any future client the reasons why they should choose our company above any other company. We understand the importance of keeping business local. We understand the importance of trusting our neighbors for the best feedback and reliable companies. We understand that sometimes it is easier to hear it from someone else. That is why when we complete a task, it is of the utmost importance for our technicians to request feedback, They request feedback on how we can improve. What could have made this experience any better. How we can improve our skills in the future with other homeowners in the same situation. We ask questions that take our homeowners back to the beginning of the appointment. Did our office staff answer any questions you may have had? Was the office staff kind and professional? Did they offer the best plans available for you and your family? Was it an easy process to schedule an appointment with our team for your air conditioning repair services needed? How can we improve and do better for any future clients or your future appointments? These are just a few of the questions we ask when we are completing a project. This feedback helps us grow. This feedback helps with training new staff or existing staff in hopes that we will always be the best from here and always moving forward. Sometimes it can be very intimidating making choices for your home. Making choices on which company to go with for any of your air conditioning repairs needed can be overbearing and frustrating. So we put together a few of our clients speaking about our company. They speak out about how our Licensed Technicians not only completed the task quickly and effectively, but also on how kind they are. They speak about how each member of our team took the time to explain thoroughly what was being done or what needed to be done. As previously mentioned, we understand how frustrating it can be with temperatures being in the 90s outside and your home feeling just as hot. In the winter time, we understand that your home should not feel like ice on the inside. That’s why our mission is always to provide great experiences each and every time. Our clients enjoyed our team and our services so much that they took extra time out of their busy schedules to share a little bit of their experiences. Some say we are quick and kind. Others are saying that our office staff was able to get them scheduled for a same day appointment for their air conditioning repairs for only a $7 Diagnostic Fee. Yes!! That’s right it is just $7 to book an appointment as a first time customer. This $7 will include getting a technician out to your property, the technician will complete a full assessment on your equipment and then let you know exactly how we can move forward with repairing your equipment by giving you a good, better, best option. Please listen to what some of our homeowners and clients are saying about us. When you are ready to schedule your appointment or if you have any questions, please feel free to call our office and our customer representatives will be more than happy to make your day FANTASTIC!!